Communication Issues By The ACMA Samples †MyAssignmenthelp.com

Question: Discuss about the Communication Issues By The ACMA. Answer: Introduction The purpose of this task is to provide an overview regarding the communication issues faced by the ACMA in their business process. ACMA is a travel call Centre and internet based organization which holds their actions in both domestic and international market. The Call Centre has around 300 members working with them and they are expecting to grow with a group of 400 members until next year. But the growth of the organization is barred by the inefficiency of the management to solve the staff issues caused by lack of communication. Communication is one of the most effective tools which help the organization to grow and competence in the target market. Communication helps the internal process of the organization to work more effectively if employees will communicate properly then most of the staff issues will resolve itself (Hage, and Posner 2015). Apart from that communication helps in increasing the satisfaction level of employees due to which they are insisted to work better. These a re some of the aid which the organization receives when the management initiates efficient communication in the organizational culture. It is the duty of the manager to implement activities in the organization which can initiate good flow of work with adequate communication in the organization (Kouzes, and Posner 2014). The below-mentioned task provides framework of communication in ACMA and recommendation to line the line manager for introducing good communication in the process. Further details about the task are discussed below. Framework of Communication Effective communication is a significant tool which helps the managers to perform their basic functions efficiently. The job and responsibilities are adequately fulfilled with the help of communication. Communication acts as a foundation for the planning process in the organization. Communication plays a key role in the success of any workplace. Healthy workplace is an organization in which the employees effectively communicate with each other and with the managers as well (Osborne, and Hammoud 2017). Further, there are two types of communication process initiated in the organization which is discussed below: Bottom-up communication: this communication is initiated from employees to management to provide information about the needs and requirements of employees in the workplace. This process helps the managers to look at the needs of the employees in the organization ant the act accordingly. By initiating this process the management will tailor their policies and implement them according to the values of the employees of the organization (Champoux 2003). Top-down communication: this type of communication is initiated from management to the employees of the organization. This type of communication increases the efficiency of the employees of the organization by making them aware regarding different programs of the organization. Further, it shall be noted that in the organization ACMA both types of communication process are important as bottom to top will help the manager to understand the needs of the employees in the organization and top to bottom will help the employees to understand that what the management want from them. Further, the importance of effective communication in an organization is discussed below: Motivation and trust: the process of communication increases the trust of employees in the working of the organization. As the process of communication clarifies the issues caused by the management and resolve them with full solidarity due to which the employees gain trust on the activities of the management. Also, it increases the motivation level of employees in the organization, with the aid of this process the employees get more interested into the activities of the organization which makes them more committed towards the activities of the organization. Due to this process, they work more effectively and effectively in the organization (Mackay 2013). Controlling: controlling is one of the important aspects will help ACMA initiate control in the organization. It shall be noted that as communication helps the employees and managers of the organization to contact with each other, due to which a relation is maintained in the organization. Apart from that the manager also easily gets to know about the activities which are implemented and needs to be implemented in the organization, resulting in which control is initiated in an effective manner (Saks, and Gruman 2014). Communication process builds a channel in the organization from which the information is supplied in the organization. Talking about the organization ACMA it shall be noted that as the business is aiming to expand so they need to first remove the barriers which are hindering the growth of the company. For that good communication the company, as with the aid of communication, all the necessary change in policies and programs are informed by the employees due to which confusion and issues of the organization. Resulting efficiency in workplace is implemented (Gruman, and Saks 2011). Also, it shall be noted that communication helps the organization in the process of recruitment and selection as well. If communication in ACMA is efficient the all employees will get satisfied with the services which the organization provides in the management. Due to which they will initiate goodwill of the company in the target market, this goodwill will attract many candidates in the organization as they will get motivated to work with the organization due to the satisfaction level of existing employee. Resulting to which the growth will gradually initiate in the organization (Chamorro-Premuzic 2013). Clarity: clarity is one of the aspects which help the employees to work effectively in the organization and it helps the managers to initiate adequate decision in the organization as well. Confusion in the workplace can create negativity due to which employee might feel demotivated and lose their concentration as well. Thus, it is known that clarity of task is an important aspect of the organization. So, if there is adequate flow of communication in the organization then the staff will encourage themselves to work more and create a positive atmosphere in the organization. Also, communication tools help the employees to get involved in the activities of the organization. like in the organization ACMA they management wants to diversify their business in the international and domestic market, due to which the management needs communicate properly with the expatriate so that they do not feel isolated and leave the job. Thus effective communication helps in retaining the employees as well (Cappelli, and Tavis 2016). The Aristotle model shall be taken into consideration while looking at the communication framework of the organization, this model states that speaker is the person who plays the key role in the process of communication in the organization. The speaker takes the charge to initiate communication in the organization. Further, the role of the audience in this model is passive. In this method, the speaker prepares the speech which they want to give to the audience. Further, the speech is delivered to the audience on the basis of which they react in the organization. This method shall hold validity vice versa as well. As in the organization ACMA, the manager shall circulate the rules and regulation to the employees collectively in the organization (Riordan 2014). And the employees after that shall apply the same in their activities, the managers shall look after the effect generated through their speech and in case if the employees have some confusion regarding the speech provided by the manager, then shall directly contact to the manager to solve the issue. Later, the manager shall act according to the suggestion given by the employees in the organization. Recommendations to management As discussed above it shall be noted that enhancing internal communication is the most important aspect which helps the organization and gain more competence. Thus, for the same purpose, the following recommendations are provided to ACMA management in order to resolve their issues which are barring the growth of the organization. Circulation of simple and clear message in the workplace: the message provided in the workplace through the manager shall be circulated to all the employees of the organization. Also, the manager shall take this fact in accounts that simple and clear message will be more understandable o the employee on large scale. This will also reduce confusion and issues among employees as well. Summarizing, the message shall be simple but it shall hold a deep meaning, this process also helps in introducing new and efficient strategies for the organization. Strategies in the organization will initiate itself only when it is understandable by all, so for that, the message needs to be simple and deep (Neilson, Pasternack, and Van Nuys 2005). Build behavior based on market and customer insights: for the employees to make them understand the strategies in a better way, the management shall build their behavior according to the market features. They shall build internal campaigns based on the market and customers perceptions. The managers shall package their content and provide it to the employees on a larger basis like, firstly the manager shall expose themselves and then provide easy to implement format to the employee along with an action plan which they shall lad and subordinates shall follow (Rosenbaum 2017). Inspire, educate and reinforce: these are the three aspects with the help of which management can be improved in an organization. The line manager shall act as a leader of the organization and shall motive the employee to work better. He shall inspire them with his leadership skills and activities that the team gets self-motivated to complete the targets. Apart from that, they shall also convey the message that inspires the employees in a positive way, this will give positive out to the organization on the part of employees (Bratu, and Miricescu 2017). Also once if the team is motivated and inspired to work better, then they only need the education and skills to complete the task. For this purpose, the manager shall aim to effectively teach the employees regarding task which is to doe done. The leader shall lead the path and he shall insist the members follow him so that they can achieve the defined goal. The leadership trait of the manager will help them to initiate communication in the organizational culture. Also, the manager shall aim to provide dialogue rather than monologue and he shall be connected to his team all the time. This will acknowledge him with the issues which the team members face and hesitate to discuss. With adequate education and motivation, the target won't be fulfilled easily, for that purpose the management needs to repeat the message again and again. With this process, the employee will get stick to the strategy and complete the task. Such reinforcing messages shall be circulated by the management to increase communication leading to the fulfillment of strategic goals (Holmes, and Stubbe 2015). Finding out deviations: the management shall aim to find out the deviations which are harassing the growth of the organization in global competitive index. It is seen that the organization ACMA initiates their business activities in both international and domestic market. So the management needs to find out the deviation due to which the organization is unable to grow in the market and then initiate activities accordingly in the internal management. So they shall firstly look at the issue from external perspective and then initiate activities in the internal management according to the survey done in the market (Keyton, et. al., 2013). Clear definitions of what needs to be communicated and by whom: the management of the organization shall carefully undertake this aspect in their practice. Under this process, the manager shall map a way with communication process shall be executed in the organization. He shall define the job of each and every employee present in the organization and all employees shall work according to their duties only. The manager shall decide to whom the employees are accountable and what are their responsibilities and who whom they shall report in case of disputes. This will initiate proper flow of formal communication in the organization. Apart from formal communication, they shall try to initiate informal communication for better coordination of work. Information communication to an extent helps the organization to initiate teamwork qualities and achieve the target (Becker-Olsen, and Guzmn 2017). Thus, these are the recommendation which shall be followed by the line manager in order to expand their business in both domestic and international market. Conclusion Thus, in the limelight of above-mentioned events, the facts that shall be noted is that ACMA organization is aiming to expand their business in the domestic and international market due to staff issues, resulting to which it was found that if the organization will initiate proper communication then they can grow efficiently. For this purpose, the above-mentioned task defines the framework of communication which includes its importance and model to guide the organization. Lastly, recommendations are given to the manager with the help of which they can work effectively. References Becker-Olsen, K. and Guzmn, F., 2017. 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